1.     PRE-BOOKING: The client makes his request using either email or phone. The request is responded as soon as possible;

2.     BOOKING: The booking is only confirmed after the payment is done and proof of payment is sent to Sophiatours. For that the client makes use of our IBAN account, referring to the 100% amount corresponding to the all products and or services by him requested (unless other percentage applies upon previous agreement);

3.      ​According to timetables and Schedules: Estimated times available for Sophia´s Tours is between 6h up to 8 hours, depending a) on the chosen tour – exception made to “Sintra by night tour” lasting up to 3 hours -  b) …on customization by the client with the consent of the tour planner or the tour guide; c) …on delays due to unforeseen events, that are not direct responsibility of Sophiatours staff, for example, accidents on the road causing traffic or Stop operations enforced by Police or other Portuguese authorities. Nevertheless is a commitment of Sophiatours to minimize these possible negative effects, if, and when possible, by compensating (not necessarily by finance) the client. Also Sophiatours will not be responsible for missing departures like from cruise ships, flights, buses, or other similar situations, when it is sole responsibility of the client to comply with the plan and schedule given upon reservation, and during the tour, following the tour guide instructions;

4.     On tour extra costs and conditions: Lunch and monuments visitation periods are included on the tour plan. Sophiatours prices do not include possible meals\restaurant choices, these to be fully decided by the client, and likewise, monuments tickets\ entrance fees. To consider these costs upon reservation the client can, and is advised, to enquire Sophiatours staff, or, when on tour, the guide. Visitations or not, are according to the clients preferences, as Sophiatours does not enforce them. Nevertheless if there’s one client wishing to visit and other not so, the guide is obligated to comply with the first and give suggestions for other occupation choices to the second client for the same period of time. Plus is total responsibility of the client to comply with the timetables and schedules, assuming the consequences if not proceeding as instructed by Sophiatours staff or the guide on tour. Be aware that the tours and transport services are for people aged between 16 an 80 years old, being the only exception for the walking tours, with no limit of age;

5.     Route and sightseeing sequence: Directions and sequence of visited locations or monuments can change due to unforeseen events, although, all places are always guaranteed, exception made, if unforeseen events take place, these impossible to control by Sophiatours, like for example, on day closed roads or accesses, police enforcements...;

6.     Pick-up times: can, exceptionally suffer slight adjustments upon previous notice, for that you must consider the accurate time in your voucher. If anything happens on the tour day, Sophiatours will contact the client directly (if phone number is given and reachable) or the reception desk of the clients accommodation site. For this Sophiatours strongly advises the client to wait close to the reception desk of the hotel being this the place where the guide will search for him on the tour day and meeting time;

7.      Cancelation requests to Sophiatours:   a)… until 72 hours prior to the scheduled date for execution of the product or service, the refund is 100% of the total payments done to present date;  b)… between 72 hours and 48 hours prior to the scheduled date for execution of the product or service, the refund is 60% of the total payments done to present date;   c)… during the period of the 48 hours prior to the scheduled date for execution of the product or service, the refund is 0% of the total payments done to present date;

8.      Tour technicalities: Private Tour Customizable by the client; Tour available in English, Portuguese, French or Spanish; Water Bottles; Full Cover insurance; Pick-ups and Drop-offs at clients hotel \ accommodation or designated spot upon pre-checked availability with guide; Entrance fees for local monuments vary between top prices of 10 to 20 Euros per adult (2025 references), and some reductions are possible for over 65 years old people or family groups; Having a lunch or dinner in a local restaurant can vary between 15 and 25€ per person; Ask the guide about more info and specific references;

9.      Transport technicalities and regulations for guests: Insured Private Mini Van with A\C; Transport complying with National Tourism and Health Authorities regulations against COVID19; Other transport options possible, customizable by client and under agreement with the guide, at additional cost and availability of third party transportation suppliers; Its forbidden to smoke, eat and have animals inside the vehicle; Guests are requested to comply with the rules inside of transportation and always wear seatbelt and keep feet on the floor;

10.  Sophiatours operates legally under the license RNAAT nr. 1710/2018 issued by the Turismo de Portugal Ip, official State department of the Portuguese Government;